Disclaimer & Refund Policy
Effective Date: August 20, 2026The Auto Negotiator Group™ provides independent vehicle-buying research, analysis, and advisory information intended to help consumers make more informed purchasing decisions. Please review the following Disclaimer and Refund Policy before purchasing our services.
Disclaimer
Independent Vehicle Analysis
Buyer's Intelligence Reports™ and other services provided by The Auto Negotiator Group™ are informational and advisory in nature.
Our analysis may consider vehicle listings, market pricing, comparable vehicles, vehicle history information, manufacturer information, recalls, known reliability concerns, ownership costs, publicly or commercially available research, customer-provided documents, and other information reasonably available at the time the report is prepared.
The Negotiator Score™, The Negotiator's Verdict™, market-value estimates, suggested offers, negotiation strategies, and other recommendations represent our analysis and professional opinion based on the information available at that time.
They are not guarantees of a vehicle's condition, value, reliability, future performance, resale value, or investment performance.
We Do Not Sell or Broker Vehicles
The Auto Negotiator Group™ is an independent vehicle-buying advisory service.
We do not sell vehicles, maintain vehicle inventory, provide financing or insurance, procure vehicles for customers, or act as an agent for a dealership or seller.
Unless expressly agreed otherwise in writing, we also do not negotiate directly with dealerships or sellers on behalf of customers.
The final decision to purchase, finance, inspect, negotiate for, or walk away from any vehicle remains solely with the customer.
Not a Physical Inspection
Unless expressly stated otherwise, The Auto Negotiator Group™ does not physically inspect the vehicle being analyzed.
Online research cannot reliably identify every mechanical, structural, cosmetic, electrical, or safety-related issue that may exist.
We strongly recommend that customers obtain an independent pre-purchase inspection (PPI) from a qualified automotive technician before purchasing a used vehicle.
A Buyer's Intelligence Report™ is designed to supplement—not replace—a physical vehicle inspection and the buyer's own due diligence.
Third-Party Information
Our reports may rely upon information supplied by vehicle listing platforms, dealerships, private sellers, manufacturers, government databases, vehicle-history providers, market-data services, and other third-party sources.
The Auto Negotiator Group™ cannot guarantee the completeness or accuracy of information provided by third parties.
A clean vehicle-history report, for example, does not guarantee that a vehicle has never been damaged, repaired, modified, or involved in an accident.
Vehicle listings, prices, availability, market conditions, incentives, and other information may also change after a report is prepared.
Artificial Intelligence & Technology
The Auto Negotiator Group™ may use artificial intelligence, automated research tools, software, databases, and other technologies to assist with research, organization, analysis, calculations, and report preparation.
These tools support our research process but can occasionally produce incomplete or inaccurate information.
Customers should therefore treat the Buyer's Intelligence Report™ as one component of their overall vehicle-purchasing due diligence.
No Guarantee of Outcome
Purchasing any vehicle involves financial and mechanical risk.
The Auto Negotiator Group™ cannot guarantee that:
A recommended vehicle will remain problem-free.
A seller or dealership has disclosed every issue.
A vehicle will maintain or increase its value.
A suggested negotiation strategy or offer will be accepted.
Repair and ownership costs will match estimates.
A vehicle will meet the customer's individual expectations.
Customers remain responsible for reviewing purchase agreements, financing terms, warranties, fees, vehicle condition, title information, and other transaction details before completing a purchase.
Refund Policy
Each Buyer's Intelligence Report™ is custom researched and prepared for a specific customer and vehicle. Because professional research and resources may be committed shortly after an order is received, the following refund policy applies.
Before Research Begins
An order may be canceled for a full refund if research has not yet begun.
Please contact us as soon as possible if you need to cancel an order.
After Research Begins
Once research, analysis, data gathering, or preparation of a customized Buyer's Intelligence Report™ has begun, the order is generally non-refundable.
This is because the service being purchased consists substantially of customized research and professional analysis performed specifically for the vehicle submitted by the customer.
If We Cannot Complete the Report
If The Auto Negotiator Group™ determines that there is insufficient information available to reasonably complete the service, we will contact the customer.
Depending upon the circumstances, we may:
Request additional information or another listing;
Offer an appropriate alternative service; or
Cancel the order and issue a full or partial refund, as appropriate.
We will not knowingly deliver a report that we believe lacks sufficient information to provide meaningful analysis simply to avoid issuing a refund.
Vehicle Sold or Listing Removed
Vehicle listings can change quickly.
If the submitted vehicle is sold, removed from the listing platform, or otherwise becomes unavailable after research has begun, a refund is not automatically guaranteed because research services may already have been performed.
When practical, we may offer to apply some or all of the amount paid toward analysis of another vehicle at our discretion.
If the listing becomes unavailable before research begins, the customer may request a full refund or submit another vehicle for analysis.
Customer-Supplied Information
Refunds will generally not be issued when a report cannot be completed or contains limitations because the customer provided an incorrect listing, inaccurate information, incomplete documentation, or failed to provide requested information necessary to complete the analysis.
We will make reasonable efforts to contact the customer and resolve missing-information issues before closing an order.
Dissatisfaction With a Recommendation
A refund will not be issued solely because:
The report recommends that the customer not purchase the vehicle;
The customer disagrees with The Negotiator's Verdict™;
A seller refuses a recommended offer;
The customer ultimately decides not to purchase the vehicle; or
The vehicle is sold to another buyer.
The purpose of our service is to provide independent analysis—even when that analysis concludes that walking away from a vehicle may be the better decision.
Errors
If you believe your completed report contains a material factual or calculation error, please contact us promptly.
We will review the concern and, when appropriate, correct the report at no additional charge.
If we determine that a material error attributable to The Auto Negotiator Group™ substantially undermines the usefulness of the report and cannot reasonably be corrected, we may provide an appropriate refund or service credit.
Chargebacks
Customers are encouraged to contact us before initiating a payment dispute or chargeback so that we have an opportunity to address the issue.
Nothing in this Refund Policy limits any consumer right or remedy that cannot legally be waived.
Questions or Refund Requests
Questions regarding this Disclaimer & Refund Policy, cancellation requests, or concerns regarding a completed report may be submitted through the Contact page on our website or by email at:
The Auto Negotiator Group™
Website: theautonegotiatorgroup.com